Questions, answered.
Everything customers usually ask, in one place.
Shipping
How long does shipping take?
Orders within the US typically arrive in 3-5 business days from our US warehouses.
When's the last day to order for Christmas?
Order by December 18 for standard shipping to arrive before December 25.
Do you ship internationally?
Yes - international orders typically take 10-18 business days depending on destination.
Products
Is the countdown calendar reusable?
Yes - it's made to be filled and refilled every year, not thrown out after December.
Can I personalize an ornament with any name?
Yes, just enter the name at checkout on the product page and we'll engrave it exactly as typed.
Returns
What's your return policy?
We accept returns within 30 days of delivery for unused items in original packaging.
Can I return a personalized item?
Personalized items can't be returned unless damaged or defective, since they're made specifically for you.
Orders
How do I track my order?
You'll get a tracking link by email once your order ships, or you can check your account order history.
Can I change my order after placing it?
Contact us within 2 hours of ordering and we'll do our best to adjust it before it ships.
Still have a question?
Contact Us